Legal Notice

Any other concerns: ross.machin@mrvet.co.uk

All information and data provided by reptiland.co.uk are used entirely at the users own risk. Although reptiland.co.uk is designed to provide accurate and authoritative information on the subject matter covered, we (MR Vet Ltd. and their employees and consultants) provide information with references when available and the rest of the information is to the best of our knowledge and based on experience. The information is not a substitute for the exercise of professional judgment. We make the information and tests available to you and although we may give advice, we are not making any endorsement of any medicine, merchandise, protocol or technique.

All personal details are treated as per the Data Protection Act 1988 and therefore no information shall be pased on to third parties, only between the relevant sites under MR Vet Ltd, www.parasitevet.co.uk.

Reptiland.es and Reptiland.co.uk are tradenames MR Vet Ltd. All data is copyright protected (© MR Vet Ltd 2019); this includes websites: www.reptiland.es, www.reptiland.co.uk, www.parasitevet.co.uk and www.mrvet.co.uk.

Any reproduction, in full or in part, must credit MR Vet Ltd as the copyright holder. If you are interested in reproducing any of the text, please e-mail: ross_vet@me.com. We may use third party data from other sites where copyright would also apply and if relevant the third party disclaimer shall be shown and apply.

All photographs featured on this site are subject to copyright and must not be reproduced without permission. If you are interested in using any of the images, please e-mail ross.machin@mrvet.co.uk, quoting the address of the page on which the image appears. Third party photographs may also be used with the relevant permissions. The relevant copyright and disclaimer shall be shown if relevant.

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All data imput in to Reptiland.co.uk should be in normal verdana font. Scientific names are in verdana itallic, with a capitalised first word. Common names of reptiles will be both capitalised as more and more publications regarding "Herps" (e.g., Copeia) as of 2011 are beginning to capitalize "accepted" common names of reptiles and amphibians, but the situation is in flux.

While we endeavour to ensure that this Website is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website which is non personal will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material.

You are prohibited from posting or transmitting to or from this Website any material (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including, without limitation, by hacking).

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Whilst we endeavour to deliver all results in the times quoted at point of ordering, on occasion there can sometimes be delays which are out of our control and sometimes unforeseen. We will endeavour to notify you of any delays foreseen where possible, but we shall not accept liability for any losses, damages, or costs incurred due to a delay in delivery. We urge you not to arrange to have parts fitted or modified until such time as the parts have safely arrived with you as we will not accept responsibility for any cancellation or fitting fees incurred as a result.

On the rare occasion that samples are lost in transit, the goods will be replaced for an identical product. We will not issue a refund.

You agree to indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to any results reached from testing the sample you send to us. Extent of our liability is limited to the cost of the test.

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Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

Parasitology tests, although have a high specicifity and sensitivity, false negative or false positive results may occur. The same rules apply to viruses. Parasitology false negative results are possible in the following cases:

a) the parasite is in the prepatent period

b) the specimen is old and the organisms have deteriorated or hatched out

c) the ova or oocyst may have been damaged by the procedure

d) the parasite is suppressed in reproduction

e) ova may only be sporadically produced and the specimen was collected and tested on a less productive day

f) diarrhoea may dilute the concentration of ova

g) mucus may interfere with the flotation.

Results will be reported in a PDF file sent to the email address that was given on the reptiland website. There wil be footnotes discussing the significance of the parasite type detected but the clinical relevance will depend on the animal tested, husbandry and results. Treatment advice, although in some cases will be advised, will be dependant on clinical signs in many cases and therefore interpretation by a veterinary surgeon is strongly recommended. For most of the parasites found in exotic animals there are no studies to show a range and therefore reporting numbers a high, moderate or low is somewhat subjective.

When interpreting results, it must be remembered that a number of factors can influence the occurrence and recognition or numbers of helminth eggs found in a faecal sample. In particular, the number of eggs is not necessarily indicative of the number of worms present. Reasons for this include:

a) Eggs are produced only by fertile adult female (or hermaphrodite) worms and will, therefore, be absent in immature or single sex infections

b) The daily output of eggs by fertile females is influenced by host-physiological factors such as stress or lactation or immunity

c) Some medications or food components i.e. tannin rich forages can also affect egg-production

d) The concentration of eggs (per gram of faeces) is influenced by the daily volume of faeces being produced by the host, the rate of passage by the ingesta through the intestine, and the distribution of eggs throughout the faecal mass

e) Some types of eggs are heavier than others and may not float well in solutions of lower specific gravity

f) Some eggs from different species are indistinguishable (particularly trichostrongylids and strongylids) or may not be identifiable (for example tapeworms or other eggs that may be passing through from prey items or animals foraging outside). Reptile lungworm eggs may be similar to some gastrointestinal eggs i.e. Strongyloides sp.

Standard screening methods are employed by the laboratory. Every reasonable effort is made by the laboratory to ensure accuracy and uniformity of screening methods. The result must be read as the content of the sample at the time it arrives in the laboratory.

Transit temperature variations and transit time can affect the viability of the sample and of some parasites. The laboratory therefore recommends regular screening to enable the results to be read as a trend.

A small sample mixed from multiple voids increases the chances of parasite detection. Intermittent shedding may occur with certain parasites so this increases the likeliness of detection and therefore reducing the possibility of false negative results. We understand that for some species or individuals it may be difficult to obtain multiple samples due to voiding frequency.

A 5ml pot is supplied in which faeces can be mixed together - Please fill the pot as much as possible. The chalky white or grey substance that is often passed with faeces are the urates, these are not required and may interfere with the testing process. Please close the faecal pot tightly and place in the plastic bag that it arrives in. The closed pot and tight bag will reduce the risk of spillage. A faecal pot that is not in the bag may not be tested and may be discarded due to health and safety reasons. If this does ocurr we will not be liable for the costs of post and packaging if another pack is sent out.

Samples should be collected as fresh and moist as possible and placed in the container supplied on the same day. Dry samples should not be sent as parasite detection would be severely affected. Storage should NOT be in the fridge as some parasitic forms and motility will be severely affected - a coll room is fine.

Small samples where there is insufficient matter to perform all tests will be tested in a prioritised sequence: Faecal wet mounts > Crypto and bacterial staining > Flotation methods > Sedimentation methods.

We are not able to discuss treatment regimes unless we have the animals under our specific care following the RCVS guidelines. Although some footnotes shall be given, it is recommended that you contact your veterinary surgeon regarding treatment. We may offer support for your veterinary surgeon if necessary.

As veterinarians we are required only to prescribe medication to animals that are under our care, which is strictly defined as animals that we have physically examined and have come to an evidence-based diagnosis. The Royal College of Veterinary Surgeons has interpreted the phrase ‘under his care’ as meaning that:

a) The vet must have been given the responsibility for the health of the animal or herd by the owner or the owner’s agent.

b) That responsibility must be real and not nominal.

c) The animal or herd must have been seen immediately before prescription or,

d) Recently enough or often enough for the veterinary surgeon to have personal knowledge of the condition of the animal or current health status of the herd or flock to make a diagnosis and prescribe

e) The veterinary surgeon must maintain clinical records of that herd/flock/individual

By accessing this website and/or placing an order, you are subject to these Terms and Conditions. Use of Online Store is an acceptance in agreement of these Terms and Conditions.

We may refuse to accept an order (a) where products are out of stock or no longer available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

Payment of the parasitology tests must be prepaid via our online shop by using the paypal option. Other payment options may be disussed. Veterinary practices also have the invoice option and these are sent out at the end of the month.

We are not VAT registered but if this were to change, all prices would be inclusive of VAT.

Although we endeavour to keep all prices and information within the Website up to date and accurate at all times, on occasion manufacturers and suppliers will make changes without prior warning, for which we reserve the right to make pricing alterations and changes to information displayed at short notice.

Where we charge separately for postage and packaging and other relevant charges, the appropriate rates are set out on this website and in addition will be clearly displayed online during searching and checkout stages. Tests ordered in the UK are inclusive of shipping and packaging rates, whereas international european orders will have an added cost of £2 (currently not accepting international orders).

All orders that require postage are sent using first class services of Royal Mail with the recommended postal address format. We are not responsable for packages lost in the post, although in the unlikely event in which this may occur, we hope to resolve this in an amicable manner. Faecal samples sent by post should follow postage guidelines and be packaged adequately with the material supplied - includes test tubes, plastic bags for faecal pots and cotton wool within these in case of leakage. We should be made aware of any faecal sample or reptile that has previously been diagnosed with an infectious disease in order to meet health and safety standards. Any sample posted that is not in the faecal pot and zip bag supplied, within the envelope, will not be tested due to health and safety concerns.

Following an order a faecal pack will usually be sent out via 1st class mail the following day but please allow for this to arrive within the week. If you have not received your faecal pack please let us know via email or via the contact form and we will send out another.

To see your order status please view your account.

A parasite test pack will be sent out to the address registered through first class Royal Mail. This should arrive within a week of ordering. Parasite Test results will be sent by email within 7 working days of sample receipt - allow an extra day for crypto test results. More urgent cases received from veterinary practices may be reported sooner. Cryptosporidium results may be sent at the end of the testing phase.

If you wish to cancel or alter your order you may notify us via the "contact' page at reptiland.co.uk or via email: info@reptiland.co.uk. Depending on the reason, we are entitled to charge for post and packaging. The provisions of these clauses do not affect your statutory rights.